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Pricing Business Support Analyst SSC

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Título Oferta:
Pricing Business Support Analyst SSC
Empresa:
Medtronic
Categoría:
IT
Departamento:
Bogotá
Texto Oferta:
Careers that Change LivesA Day in the LifeResponsibilities may include the following and other duties may be assigned.We offer you a position where the following tasks are part of your daily work. Training incoming query tickets, ticket resolution and follow up Interact with internal and/or external teams to resolve (complex) system?s issuesEnd user communications, both verbal (phone) and written (email) in English Provide remote user support resolving issues on customer?s workstations User Access Deployment and management of user?s accounts Maintenance of user?s access levels in accordance with SOX compliance requirements Work on tasks to develop and/or address process improvements via the A3 concept Document, measure and report out on ticket root causes and other relevant metrics Perform tickets root cause analysis for recurring tickets Create value by proposing changes to current processes or system(s) Training Explaining (new) system?s functionalities to end users (COEs, Business, Finance) Deliver training and knowledge transfer (Online Tools and Classroom) Testing Be an extended member of the Core-Team, assisting the team in system testing and in other system related activities when required Identify bugs or system improvements Support Audit activities on quarterly basis where assistance is needed Process e Documentation Perform process analysis and document findings with detailed descriptions Setup and maintain knowledge bases on the tools and related processes Must Have: Minimum Requirements Bachelor or Master degree Fully fluent in Spanish and English is required. Portuguese is a plus. System?s savvy and comfortable with software configuration within a business environment Experience with Windows OS, MS Office, remote support tools, Nice to HaveAdditional languages like: Portuguese or other European/Asian languages are a plus. Team player Stress-resistance, objective and self-starter Good communications skills Very good problem-solving skills Customer oriented attitude Solid analytical skills Experience in drawing and framing logical conclusionsAbout MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let?s work together to address universal healthcare needs and improve patients? lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
Contacto:
 
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Esta oferta de trabajo está publicada en la categoría de IT, se refiere a la provincia de Bogotá