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Information Technology Assistant

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Título Oferta:
Information Technology Assistant
Empresa:
Cyxtera
Categoría:
IT
Departamento:
Bogotá
Texto Oferta:
About AppGate, Inc. AppGate, Inc. brings together a set of differentiated cloud- and hybrid-ready security and analytics products and services. These include AppGate SDP, the industry?s leading software-defined perimeter solution, the Total Fraud Protection suite of risk-based authentication and digital threat protection capabilities and a range of innovative threat management and analytics offerings including the Brainspace digital investigations platform and the company?s Immunity range of offense-oriented software and adversary simulation services. Today, these products secure more than 1,000 organizations across 40 countries. Product capabilities include: A context-aware, identity-centric access control solution that surpasses outdated hardware-defined and perimeter-centric approaches to infrastructure security with a ?software-defined perimeter? that increases resilience, simplifies management complexity and reduces costs Specialized fraud prevention and authentication services for specific verticals including financial institutions and government agencies Advanced investigative and network analytics to help better predict, prevent and detect threats Offensive and advanced security engineering, penetration testing and adversarial simulation. We are able to simulate nation state level attackers to help organizations understand their weaknesses About the Position AppGate is seeking a talented Information Technology Assistant. Position Responsibilities Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing Cyxtera employees. Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees. Provisioning and troubleshooting VOIP phones. End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones,Ipads, etc). Support local and network printers and other peripherals, VPN account administration and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support. Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support Manage all IT hardware inventory at local site, including maintaining ITAM system to 100% accuracy to account for all IT fixed assets Other office IT duties as requested Provide above detailed support to remote users and remote offices via phone, skype using remote system management tools. Qualifications and Experience Excellent organization skills and the ability to manage several concurrent tasks. Minimum 5 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications. Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions. Ability to execute detailed procedures in accordance with Cyxtera?s strict cybersecurity requirements. Basic ITIL problem management understanding and support ticket systems understanding. Basic office networking (switching and connectivity) Windows Active Directory (AD) administration experience is a plus. Associates degree or equivalent combination of education and experience. Support of multiple languages and keyboards a plus Cyxtera is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Contacto:
 
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Esta oferta de trabajo está publicada en la categoría de IT, se refiere a la provincia de Bogotá