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Middleware Technical Account Manager

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Título Oferta:
Middleware Technical Account Manager
Red Hat Software
Texto Oferta:
Company Description: At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. Job summary: The Red Hat Strategic Customer Engagement team is looking for an experienced, enterprise-level Java software engineer to join us as a Technical Account Manager focused on Red Hat Middleware in Bogota, Colombia. In this role, you´ll provide architectural guidance and implementation advice to customers regarding the Red Hat Middleware portfolio of solutions. Partnering closely with enterprise customers throughout the SAC region, you´ll provide a premium level of support that builds, maintains, and grows long-lasting customer loyalty by seeking to understand customer IT infrastructure, internal processes, and business needs, facilitating collaboration with their other vendors, and advocating on behalf of our customers. Primary job responsibilities: Perform technical reviews and share knowledge to proactively identify and prevent issues Gain an understanding of customer technical infrastructure, hardware, and products Perform initial or secondary investigation and respond to online and phone support requests Deliver key Red Hat Middleware portfolio roadmap updates and assist customers with upgrades of offerings Manage customer cases and maintain clear and concise case documentation Serve as the customer advocate within Red Hat Trave to visit customers Required skills: 5+ years of professional Java coding and development experience Development-level experience analyzing and debugging Java and C++ application issues at the language level, including code development, code review, stack traces, etc. Practical experience with Java middleware technologies like Red Hat JBoss EAP, Red Hat Fuse, IBM WebSphere, and Oracle WebLogic Experience in a support, development, engineering, or quality assurance (QA) organization Ability to take ownership of issues while maintaining a high level of detail Outstanding written and verbal communications skills Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support Knowledge of JEE platform and experience working on large-scale enterprise Java projects is a plus Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions is a huge plus Bachelor´s degree in a technology-related discipline; degree in computer science or engineering is preferred Proficiency in English languageRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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Esta oferta de trabajo está publicada en la categoría de IT, se refiere a la provincia de Bogotá